Key Features of Callcentric Softphone

Oct 13, 2025 by sorusgentrification.com 55 views

Introduction

In today's digital age, making and receiving calls has become easier and more convenient than ever. With the advancement of technology, VoIP (Voice over Internet Protocol) providers have made it possible to make calls over the internet using a broadband connection. One such provider is Callcentric, which offers a range of telephony services to its users. In this article, we will discuss the Callcentric Softphone, a small and simple telephony application that allows users to make and receive calls using their Callcentric account.

What is Callcentric Softphone?

Callcentric Softphone is a small and simple telephony application that allows users to make and receive calls using their Callcentric account. It is designed to be a replacement for the classical home telephone, providing users with a basic yet effective way to make and receive calls. The application is easy to install and requires no configuration, making it a hassle-free experience for users.

Key Features of Callcentric Softphone

The Callcentric Softphone offers a range of basic features that make it a useful tool for users who need to make and receive calls. Some of the key features of the application include:

Recording: The application allows users to record their calls, which can be useful for a variety of purposes, including training, quality control, and customer service.
Do Not Disturb: This feature allows users to set their status to "do not disturb," which can be useful for users who need to focus on other tasks or who are not available to take calls.
Automatic Answer: The application allows users to set their status to "automatic answer," which means that calls will be automatically answered by the application.
Hold: The application allows users to put calls on hold, which can be useful for users who need to attend to other tasks or who are not available to take calls.

System Requirements

The Callcentric Softphone is compatible with Microsoft Windows and requires a broadband internet connection to function. The application is also compatible with a range of codecs, including GSM, G.729A, G.711 mu-law, and G.711 A-law.

Limitations of Callcentric Softphone

While the Callcentric Softphone is a useful tool for users who need to make and receive calls, it does have some limitations. Some of the key limitations of the application include:

Limited Features: The application offers a range of basic features, but it does not offer any advanced features, such as call transfer, conference, or multiple calls.
No SIP or IAX Support: The application does not support SIP or IAX accounts, which means that it cannot be used with other PBX or service providers.
Limited Codec Support: While the application is compatible with a range of codecs, it does not support all codecs, which may limit its use in certain situations.

Conclusion

In conclusion, the Callcentric Softphone is a simple and effective telephony solution that offers users a range of basic features. While it may not offer all the features that users need, it is a useful tool for users who need to make and receive calls. With its ease of use and hassle-free installation, the Callcentric Softphone is a great option for users who need a basic telephony solution.

System Requirements

Operating System

Microsoft Windows

Internet Connection

Broadband internet connection

Codecs

GSM
G.729A
G.711 mu-law
G.711 A-law

Other Requirements

Callcentric account

Troubleshooting

Common Issues

Installation Issues: If you are experiencing installation issues, try reinstalling the application or contacting Callcentric support for assistance.
Connection Issues: If you are experiencing connection issues, try restarting your internet connection or contacting Callcentric support for assistance.
Codec Issues: If you are experiencing issues with codecs, try updating your codecs or contacting Callcentric support for assistance.

FAQs

Frequently Asked Questions

Q: What is Callcentric Softphone? A: Callcentric Softphone is a small and simple telephony application that allows users to make and receive calls using their Callcentric account.
Q: What are the system requirements for Callcentric Softphone? A: The system requirements for Callcentric Softphone include Microsoft Windows, a broadband internet connection, and a Callcentric account.
Q: What codecs are supported by Callcentric Softphone? A: Callcentric Softphone is compatible with a range of codecs, including GSM, G.729A, G.711 mu-law, and G.711 A-law.

Conclusion

Introduction

The Callcentric Softphone is a simple and effective telephony solution that offers users a range of basic features. However, like any software application, it may have some questions and concerns that users may have. In this article, we will answer some of the most frequently asked questions about the Callcentric Softphone.

Q&A

Q: What is Callcentric Softphone?

A: Callcentric Softphone is a small and simple telephony application that allows users to make and receive calls using their Callcentric account.

Q: What are the system requirements for Callcentric Softphone?

A: The system requirements for Callcentric Softphone include Microsoft Windows, a broadband internet connection, and a Callcentric account.

Q: What codecs are supported by Callcentric Softphone?

A: Callcentric Softphone is compatible with a range of codecs, including GSM, G.729A, G.711 mu-law, and G.711 A-law.

Q: Can I use Callcentric Softphone with other PBX or service providers?

A: No, Callcentric Softphone does not support SIP or IAX accounts, which means that it cannot be used with other PBX or service providers.

Q: Can I record calls using Callcentric Softphone?

A: Yes, Callcentric Softphone allows users to record their calls, which can be useful for a variety of purposes, including training, quality control, and customer service.

Q: Can I put calls on hold using Callcentric Softphone?

A: Yes, Callcentric Softphone allows users to put calls on hold, which can be useful for users who need to attend to other tasks or who are not available to take calls.

Q: Can I set my status to "do not disturb" using Callcentric Softphone?

A: Yes, Callcentric Softphone allows users to set their status to "do not disturb," which can be useful for users who need to focus on other tasks or who are not available to take calls.

Q: Is Callcentric Softphone compatible with other operating systems?

A: No, Callcentric Softphone is only compatible with Microsoft Windows.

Q: Can I use Callcentric Softphone with a dial-up internet connection?

A: No, Callcentric Softphone requires a broadband internet connection to function.

Q: Can I use Callcentric Softphone with a VPN?

A: Yes, Callcentric Softphone can be used with a VPN, but it may require some additional configuration.

Q: Can I use Callcentric Softphone with a firewall?

A: Yes, Callcentric Softphone can be used with a firewall, but it may require some additional configuration.

Q: Can I get technical support for Callcentric Softphone?

A: Yes, Callcentric offers technical support for Callcentric Softphone, including online support, email support, and phone support.

Q: Can I upgrade or downgrade my Callcentric account using Callcentric Softphone?

A: Yes, Callcentric Softphone allows users to upgrade or downgrade their Callcentric account, but it may require some additional configuration.

Conclusion

In conclusion, the Callcentric Softphone is a simple and effective telephony solution that offers users a range of basic features. While it may have some limitations, it is a useful tool for users who need to make and receive calls. With its ease of use and hassle-free installation, the Callcentric Softphone is a great option for users who need a basic telephony solution.

Additional Resources

Callcentric Website: www.callcentric.com
Callcentric Support: support.callcentric.com
Callcentric Softphone User Guide: www.callcentric.com/userguide

Disclaimer

The information provided in this article is for informational purposes only and is subject to change without notice. Callcentric is not responsible for any errors or omissions in this article.